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Training School Cancellation Policy

Group Classes:

  1. If you cannot attend a group class that you are booked onto, please give 48 hours notice where possible so that the Trainer can be aware of how many will be attending the class.
  2. If you miss a class, you will be sent the email recap of everything that was taught during the class.
  3. If you do miss a class, please do book onto a free catch up session at a time suitable to yourself so that you can be updated on everything that was taught in the previous class.
  4. If you miss three or more classes and you have notified the training team appropriately, any remaining credits will be transferred to 1:1 sessions to allow you and your dog to receive the training and be caught up. Alternatively, you can be transferred to a later class to catch up on anything which has been taught previously and complete the course. Please note: if you are transferred to a new class, you may need to pay the difference for any additional classes.
  5. If you miss three or more classes and have failed to notify the training team appropriately, you may lose your remaining credits and place on the course. If the course which you had originally purchased is not suitable for you and your dog, the training team will discuss different options such as a different course or moving to 1:1 sessions, any credits already purchased will be transferred to this course instead.
  6. If you decide the course you was originally enrolled on no longer suits you and your dog, you must put this in writing within 24 hours of the first class of the course to either training.dogscountryclubuk@gmail.com or dogscountryclubuk@gmail.com so that your remaining credits may be transferred to an alternative course or towards 1:1 classes. Failure to report this within the first 24 hours of the course beginning may see that you lose any paid for credits and will not be able to use these against another course.
  7. Payment for the course is due in full or have secured the pay weekly option prior to the course starting.
  8. All payments must be made via the secure payment links through the website. Payments cannot be made in cash at the classes.
  9. Should the pay weekly subscription fails for any reason, please ensure this is reactivated within 48 hours of the cancellation, failure to do so may lead to cancellation of your spot on the desired course.
  10. Should you face any issues with the pay weekly subscription which leads to you being unable to pay, please contact the training team in writing within 48 hours via training.dogscountryclubuk@gmail.com or dogscountryclubuk@gmail.com so that this can be discussed to avoid your place being cancelled.
  11. Before the course has begun, if there is an unexpected circumstance which can not be avoided and you need to cancel the full course following booking, please give 48 hours notice prior to the course starting and the course credit can be transferred to the next course starting after the one originally booked.
  12. Should you wish to cancel a course, it is our policy to transfer previously paid credits to a different course or area of Dogs Country Club such as doggy day care, off-lead play sessions or field hire (this is not a limited list of transfers, other areas are available and should be discussed with the management team upon cancellation).
  13. If a payment is taken by selection of the wrong course or payment method, you must inform the team in writing via email to dogscountryclubuk@gmail.com or training.dogscountryclubuk@gmail.com within 24 hours of the payment being taken so that this can be rectified. If you inform the team after this date, a refund may not be issued.
  14. Refunds for attended courses are only provided in exceptional circumstances and at the discretion of the management team. Refunds are not guaranteed.
  15. We reserve the right to deduct any unrecoverable payment processing costs from any refunds returned to yourselves. This will be outlined in the refund confirmation email.

1:1 Sessions

  1. If you cannot attend a previously booked 1:1 session, please give 48 hours notice so that they can allocate their time to another customer or not attend site.
  2. If you do cancel your appointment with the 48 hours notice, your credit will be transferred to another available spot of your choice.
  3. If you cancel your appointment after the 48 hours notice period, you will lose your credits and will need to purchase another session.
  4. All payments must be made via the secure payment links through the website. Payments cannot be made in cash at the classes.
  5. If you have booked the 4 sessions offer, please ensure that these sessions are booked as early as possible to avoid disappointment. The trainers recommend leaving 2 weeks between bookings to allow you time to complete the training, but are on hand via email or WhatsApp for any queries in the meantime.
  6. If you have booked the 4 sessions offer and wish to cancel any of the remaining sessions, your credits can be transferred to a course or different area of Dogs Country Club (including but not limited to; doggy daycare, off lead play sessions or training courses).
  7. If a payment is taken by selection of the wrong course or payment method, you must inform the team in writing via email to dogscountryclubuk@gmail.com or training.dogscountryclubuk@gmail.com within 24 hours of the payment being taken so that this can be rectified. If you inform the team after this date, a refund may not be issued.
  8. Refunds for attended courses are only provided in exceptional circumstances and at the discretion of the management team. Refunds are not guaranteed.
  9. We reserve the right to deduct any unrecoverable payment processing costs from any refunds returned to yourselves. This will be outlined in the refund confirmation email.
    Contact us
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    Dogs North West Ltd Trading as Dogs Country Club
    191 Slag Lane
    Lowton
    Warrington WA3 1BU
    United Kingdom
    07826872305
    dogscountryclubuk@gmail.com
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